शुल्क वापसी की नीति

Our Promise First

Every piece that leaves Hishen Jewelz is checked by hand before it is packed. We photograph our jewellery honestly, describe it accurately, and cushion it with care — because most of our pieces are gifts, and gifts deserve to arrive right.

Our Policy

Because fashion jewellery is delicate and personal, all sales at Hishen Jewelz are final — we do not offer exchanges or refunds. We would much rather help you choose right the first time:

  • Unsure about size, colour, or how a piece will look? Message us on WhatsApp @ +91 82915 67175 or write to support@hishenjewelz.com before ordering — we genuinely enjoy helping you decide.

  • Colours may vary slightly between screens and real life — our photographs are as true as we can make them.

  • Every listing carries full dimensions and weight so you know exactly what to expect.

Caring for Fashion Jewellery

Fashion jewellery is delicate by nature — that is part of its charm. Each piece is wrapped and boxed with care before dispatch. Once it is with you:

  • Handle gently — avoid dropping, bending, or pressing.

  • Keep away from water, perfume, and chemicals; wear it last when getting ready.

  • Minor variations in finish or colour tone are part of handcrafted character, not a defect.

If Something Arrives Damaged or Incorrect

It is rare — but if your piece arrives damaged, defective, or incorrect, we will make it right with a replacement (subject to availability) or store credit. To resolve claims quickly and fairly for everyone, we ask for one thing:

A continuous, unedited unboxing video — from the sealed parcel to the item inside — is required for every claim.

Simply record yourself opening the parcel the first time. Then email us at support@hishenjewelz.com within 48 hours of delivery with:

  • Your order number

  • The unboxing video (unedited and continuous)

  • Clear photographs of the item and packaging

We respond within 5 business days — usually much sooner. Cash refunds are not issued; accepted claims are resolved with a replacement or store credit.

What We Are Unable to Cover

  • Damage after delivery — wear and tear, accidents, or misuse

  • Colour differences due to screen calibration or photography lighting

  • Items that have been worn, altered, or tampered with

  • Claims without an unboxing video, or raised more than 48 hours after delivery

Questions before you buy? We are happy to help — WhatsApp +91 82915 67175 or support@hishenjewelz.com